Reference

Terms That Govern Your f21 Account

These terms set out the rules for every account on f21 — from how you open it to how you use bKash, Nagad, or Rocket to fund it.

Bangladesh-focused servicebKash, Nagad, Rocket acceptedAccount access by eligible regionMobile and desktop coverageSubject to local law

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What These Terms Actually Cover

f21 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on f21, you agree that your use of the platform is governed by these terms in full. That covers how your wallet is funded — whether you send through bKash, Nagad, or Rocket — and how withdrawals are processed back to

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the same payment method. We do not accept accounts opened on behalf of another person. One account per individual applies across the platform. You are responsible for keeping your login credentials private; any activity logged under your account is treated as your own. Wagering activity through
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the sportsbook — including cricket markets covering BPL and international fixtures — and casino sections is subject to the same account terms. Availability of specific markets or game categories can change depending on local regulation. If you believe your account has been accessed without your permission,
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contact our support team immediately through the live chat or the email address listed in your account settings. We may suspend access while we investigate. These terms are governed by the laws of the applicable jurisdiction; where local law conflicts with any clause, the local rule
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applies for users in that region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account — or a request to review how they apply to your wallet or betting activity — go straight to our support team. We handle account-specific terms queries through live chat and email, and your account dashboard shows the direct contact routes.

Live Chat Open the chat icon from any page on f21. A support agent handles terms queries, account access issues, and wallet questions tied to bKash, Nagad, or Rocket.

Email Support Send your query to the email address shown in your account settings. Include your registered mobile number so we can locate your account and respond accurately.

Account Dashboard Your account settings page lists current contact options and lets you raise a terms-related request directly without leaving the platform on mobile or desktop.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

f21 applies standard security practices to every account on the platform — encrypted connections, OTP verification on login, and wallet checks when you link a new payment method like bKash, Nagad, or Rocket. We hold account data only as long as required to operate your account and meet legal retention obligations. You can request a summary of the data we hold, or ask us to correct inaccurate details, through the support email in your account settings. Access to your account data is restricted to the teams that need it to process payments and resolve disputes.

OTP Login Verification

Every login session on mobile and desktop requires OTP confirmation, so your account cannot be accessed by anyone who does not hold your registered mobile number.

Payment Method Checks

When you add bKash, Nagad, or Rocket to your account, we verify the number matches your registered details before processing any transaction in either direction.

Data Retention Policy

We retain your account records for the period required under applicable law. Once that period ends, data is removed from active systems in line with our internal schedule.

Correction and Access Requests

You have the right to request the data we hold and to ask us to correct anything inaccurate. Send that request to the support email shown in your account settings.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering account eligibility, wallet rules, and what happens when something goes wrong.

Account access depends on your local law and the eligible regions we serve. If you are in a supported region in Bangladesh and meet our account criteria, you can register. We do not allow accounts opened on behalf of another person.

No. One account per person applies across the entire platform. If we detect duplicate accounts linked to the same identity or payment details, we may suspend them and review any pending transactions.

Use the password reset flow on the login page — it sends an OTP to your registered mobile number. If you cannot access that number, contact support through live chat with your account details and we will verify you manually.

The payment method you use does not change the core account terms. Each wallet must be registered in your own name and match the details on your f21 account before deposits or withdrawals are processed.

Contact us immediately through live chat or the support email in your account settings. We can suspend access while we investigate and review recent activity tied to your wallet and betting history.

Yes. We may update these terms when required, for example due to a change in local regulation. We will notify you through your registered contact before material changes take effect on your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoF21 Glossary InfoPrivacy Policy InfoF21 Banking

Terms That Govern Your f21 Account

How to Reach Us About These Terms

How We Protect Your Account and Data

OTP Login Verification

Payment Method Checks

Data Retention Policy

Correction and Access Requests

Common Questions About These Terms

01 Who can open an account on f21?

02 Can I hold more than one account?

03 What happens if I forget my login details?

04 Do the terms change if I use bKash, Nagad, or Rocket?

05 What do I do if I think someone else accessed my account?

06 Can f21 update these terms?

Terms & Conditions

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