Reference

How f21 Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account and use bKash, Nagad, or Rocket to move funds, we collect only what we need to keep your account secure and your transactions running.

Account Data ProtectionLocal Payment PrivacyYour Right to AccessSecure Data StorageContact Us Anytime
Explore the Lobby Read FAQ
f21 How f21 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Storage

All account data — including your linked bKash and Nagad identifiers — is stored with encryption at rest. We use SSL on every connection between your device and our servers.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and deposit method. You can clear these from your browser settings at any time.

Data Retention

Active account data is held while your account is open. After closure, we keep only what applicable law requires, then delete or anonymise the rest within a defined review cycle.

Requesting Changes

You can request access to, correction of, or deletion of your personal data by contacting support with your account ID. We aim to respond within a reasonable period under applicable law.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Support Open the chat window from your account dashboard. Our team handles data and privacy questions during support hours and will confirm receipt of your request.
Email Privacy Request Send your request to our support address from the email linked to your f21 account. Include your account ID so we can locate your records quickly.
In-App Account Help Go to Account Settings on mobile or desktop, then select Help and Privacy. You can submit a data access or deletion request directly from that screen.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method identifiers — such as your bKash or Nagad number — needed to verify your account and process transactions. We do not collect data beyond what account operation requires.

We do not sell or share your data with advertisers. Game providers like Pragmatic Play receive only the session data their software needs to run. Their handling of that data falls under their own privacy terms.

Contact support through live chat or email from your registered address. Include your account ID in the message. We will locate your records and respond within the timeframe required by applicable law.

After you close your account, we keep only the data that applicable law or financial regulation requires us to retain. Once that period ends, your records are deleted or anonymised through our standard review process.

Your payment identifiers are stored with encryption and transmitted over SSL. We never store your full wallet PIN. Payment processing uses only the reference data needed to complete and verify each transaction.

Yes. Submit a deletion request through Account Settings under Help and Privacy, or contact support directly. We will review the request and action it subject to any legal retention obligations that apply in your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoFAQInfoBaccarat GlistenZone

Related pages

f21 Bangladesh f21 Login FAQ Holdem Poker Pro F21 Glossary