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What You Agree to When You Use f21

Before you open an account, it matters that you understand what governs your use of f21 — the rules around eligibility, account conduct, and what we each owe each other.

Eligibility by RegionAccount Conduct RulesWallet and Payment TermsDispute Resolution PathPolicy Updates Notice
f21 What You Agree to When You Use f21
ACCOUNT SECURITY AND DATA

How We Handle Your Account and Data

Your account data — registration details, payment records, betting history — is held securely and used only to operate your account and meet our obligations. We do not sell your data to third parties. Cookies on our platform track session activity and preferences; you can manage cookie settings through your browser. If you want to request a copy of your data, update your registered details, or ask us to close your account, contact support with your account ID and the specific request. We will action it within a reasonable window and confirm by your registered contact method.

Data Retention

We keep account data for as long as your account is active and for the period required by applicable rules. Closed accounts follow a defined retention schedule before data is removed.

Cookie Use

Session cookies keep you logged in; analytics cookies help us understand how the platform is used. You can block non-essential cookies in your browser settings at any time.

Account Security

Your account is protected by password and, where enabled, OTP verification. Never share your login credentials. If you suspect unauthorised access, contact support immediately to lock the account.

Data Requests

To access, correct, or delete your personal data, submit a request via email support with your account ID. We'll confirm receipt and respond within the timeframe our policy requires.

LEGAL QUERIES AND CONTACT

Reach Us About Legal or Account Matters

If you have a question about our terms, need to understand how a policy applies to your account, or want to raise a formal concern, our support team is the right starting point. Reach out through any of the channels below and reference your account ID so we can pull up your details quickly.

Live Chat Support Start a live chat from your account dashboard. This is the fastest path for questions about account status, wallet terms, or eligibility queries.
Email Support Send detailed legal or account concerns to our support email. Include your account ID and the specific policy question so we can respond accurately.
Help Centre Our help section covers common questions about account rules, payment terms, and what to do if your access changes. Check there first for quick answers.

What You Actually Asked About Our Terms

These are the questions we hear most from people in Bangladesh before they open an account or after they've read through our terms for the first time.

Access depends on whether online betting is permitted under your local law. You confirm your eligibility when you register. We recommend checking your local legal position before you open an account.

If your account is suspended for a terms breach, your wallet balance is reviewed as part of the process. Funds tied to voided activity may not be returned. Contact support to understand the specific outcome for your account.

Send a closure request to our support email with your account ID. We'll process the closure and, if requested, provide a summary of the personal data held. The timeline follows our standard data policy.

We can update our terms and will notify you via your registered contact details before major changes take effect. Continuing to use your account after that notice counts as acceptance of the revised terms.

Raise the dispute through live chat or email support, quoting your account ID and the transaction or bet reference. Our team will investigate and respond with a resolution or next steps within a reasonable period.

Your payment details — including bKash, Nagad, and Rocket transaction records — are used only to operate your account. We do not sell or transfer personal data to unrelated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.